Policies & FAQ

Shipping & Order Information

  • Custom orders ship within 1-2 weeks.
  • Please double-check all order details (name spelling, colors, shipping information, etc.) before placing your order, as changes cannot be made once it is fulfilled.
  • Once your package has been shipped via UPS/USPS, we are no longer responsible for its delivery. For any shipping concerns, please contact UPS/USPS directly.

Returns & Refunds

  • Due to the custom nature of our products, returns and refunds are not accepted. However, if you experience any issues with your order, please contact us—we’re happy to help!
  • Have questions before placing an order? We’re available to assist with color suggestions, combinations, and any other inquiries.

Care Instructions

  • Wash before first use.
  • Use a cold, delicate cycle for best results.
  • Lay flat or hang to air dry.
  • Avoid washing with items that have clasps, hooks, Velcro, or any features that may snag or damage the fabric.

Handcrafted & Unique

  • Every piece from Made by Graze is individually handmade and sewn, meaning slight variations in font, size, or design may occur—making your item one of a kind. By purchasing, you accept full responsibility for your custom item.

For any issues, please contact us at info@madebygraze.com

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